Terms of Service

Acuova is a recruiting CRM for executive search practices. It lets recruiters track candidates, pipelines, client communication, interactions, and other workflow artifacts; integrate with third-party platforms (RingCentral, Microsoft 365); and use AI-assisted drafting tools.

To use Acuova you must have an account associated with an organization (a recruiting firm). Account administrators provision user accounts within their organization. You are responsible for keeping your credentials confidential and for activity that occurs under your account.

You must be at least 18 years old and authorized to act on behalf of any organization you sign up.

You agree NOT to:

• Use Acuova in violation of any applicable law (including employment, anti-discrimination, data protection, and telecommunications laws).
• Attempt to gain unauthorized access to Acuova, other customers' data, or our infrastructure.
• Reverse engineer, decompile, or attempt to extract the source code of the Service.
• Use the Service to send unsolicited bulk messages (spam), engage in harassment, or transmit unlawful content.
• Use the Service to make automated calls in violation of TCPA or equivalent laws in your jurisdiction.
• Resell or sublicense access to the Service without our written permission.

You retain ownership of all data you upload, enter, or otherwise submit to Acuova ("Customer Data"). You grant us a limited, worldwide license to host, process, and display Customer Data solely for the purpose of operating the Service for you.

You represent and warrant that you have the necessary rights and consents to submit Customer Data to Acuova, including the right to record and store candidate, client, and call information.

When you connect a third-party service (RingCentral, Microsoft 365, etc.) to Acuova, you authorize us to access and process the data you make available through that service. Your use of those third-party services is governed by their own terms and privacy policies. We are not responsible for the availability, accuracy, or behavior of third-party services.

Acuova uses third-party language models (currently Anthropic Claude) to generate drafts of outreach messages, candidate writeups, summaries, and other recruiting artifacts. AI output is a starting point, not a finished product — you are responsible for reviewing, editing, and approving any AI-generated content before sending it to candidates or clients.

We make no representations about the accuracy, reliability, or fitness for purpose of AI-generated content.

Some uses of Acuova are subject to subscription or usage-based fees. Pricing is communicated separately at the time of onboarding. Fees are non-refundable except as required by law or as expressly stated in an order form.

We may suspend or terminate your access to Acuova if you materially breach these Terms, if your account is delinquent on payment, or if continued operation poses a security risk. We will, where reasonable, give you notice and a chance to cure.

You may terminate at any time by disconnecting your integrations and contacting us. Upon termination, we will delete or return your Customer Data within 30 days, subject to legal retention obligations.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES (INCLUDING LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION) ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE. EXCEPT FOR YOUR PAYMENT OBLIGATIONS AND BREACHES OF SECTION 3 (ACCEPTABLE USE), EACH PARTY'S TOTAL CUMULATIVE LIABILITY UNDER THESE TERMS WILL NOT EXCEED THE GREATER OF (A) FEES PAID OR PAYABLE BY YOU IN THE TWELVE MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY, OR (B) USD $100.

You will defend, indemnify, and hold us harmless from any claim, loss, or damage (including reasonable attorneys' fees) arising out of (a) your use of the Service in violation of these Terms, (b) Customer Data that infringes third-party rights, or (c) your violation of applicable law.

These Terms are governed by the laws of the State of Florida, without regard to its conflict-of-laws rules. Any dispute arising out of or relating to these Terms will be brought exclusively in the state or federal courts located in Florida.

We may update these Terms from time to time. When we make material changes, we'll update the "Effective" date and notify you via email or in-app notice. Continued use of the Service after changes take effect constitutes acceptance.

Questions about these Terms? Reach us at wgranchi@directrecruiters.com.